Commercial Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer • Remote (Lansing, Michigan, United States) • $0 / year • 2h ago

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Internal candidates: Please go to Workday and click "Find Jobs" link under Career Commercial Auto Claims Adjuster - Remote

Requisition Number R8093 Commercial Auto Claims Adjuster - Remote (Open) Location We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners handle risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility. Hablas Español? No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. We are actively hiring for a Commercial Auto Claims Adjuster - Remote As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. Takes inbound calls from customers and maintains an inventory of pending claims. Advises customers of available benefits, coverages, and liability outcomes. Coordinates and leads all aspects of the claims process; keeping customers informed. Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. Supports other areas of claims as needed. willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc. The expected schedule for this role is the flexibility to work any shift 7 days a week, 7:00 A.M. Pacific Time (PT). Virtual, on-camera training: Our paid training program is scheduled to begin on Monday, January 11th, 2027. Training schedule: Monday-Friday from 8:00 A.M. High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features. Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training. Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications. Must meet work from home requirements including internet speeds and designated workspace. Bachelor’s degree. Two or more years of customer service experience preferred. Prior insurance claims experience also preferred. Bilingual a plus! Auto physical damage training and/or I-CAR or SCLA enrollment preferred. Strong Customer Service skills for both internal/external customers. PST, including weekends and/or holidays. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive

. We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Flexible Workplace:

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging:

An inclusive and welcoming workplace is the cornerstone of our success. Sustainability:

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected] you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.