About the role

As a Customer Service Representative you will be the primary point of contact for our customers delivering timely and effective solutions to inquiries and issues. You will work collaboratively with crossfunctional teams to ensure a seamless experience and uphold our brands reputation for excellence.

Key responsibilities Respond to customer inquiries via phone email and chat with professionalism and empathy.

Diagnose and resolve product or service issues escalating complex cases when necessary.

Maintain accurate records of interactions in the CRM system ensuring data integrity.

Follow up with customers to confirm issue resolution and gather feedback.

Identify recurring problems and recommend process improvements to management.

Stay uptodate on product knowledge policies and company procedures.

Meet or exceed established service level agreements (SLAs) and performance metrics.

Required qualifications 03 years of experience in a customer service or support role.

Strong problemsolving abilities and a customerfocused mindset.

Excellent verbal and written communication skills.

Proficiency with CRM platforms (e.g. Salesforce Zendesk) and basic computer applications.

Ability to work independently and as part of a team in a fastpaced environment.

High school diploma or equivalent; associate or bachelors degree preferred.

Nice to have Experience with multichannel support (phone email live chat).

Familiarity with conflict resolution techniques.

Previous experience in a remote or hybrid work setting.

Additional language proficiency.

Required Skills: Problem Solving Communication CRM

Nugent Supply Company Inc jobs

Remote Customer Service Representative