Are You Our Next Team Member?

Do you thrive in a

fast-paced, leadership-driven

role? Do you love

technology, problem-solving, and ensuring an exceptional client experience?

If you're passionate about

leading a team, driving sales & customer success, and helping clients with their tech needs,

this role is for you! About EasyITGuys

Founded in 2009,

EasyITGuys

is a

family-owned IT and cybersecurity company

providing

managed IT services

to businesses and home users across the U.S. Our mission is to deliver

top-tier technology solutions

with a customer-first approach. Learn more about us: About Us | Client Ticket Surveys | Public Reviews

Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The Opportunity

Team:

Residential Support

Position:

Senior Tech Support & Service Coordinator (Leadership Role)

Location:

100% Remote (U.S. only)

Schedule:

Full-Time, Monday – Friday,

8:30 AM – 5:30 PM CST

Clients Served:

Primarily

home users

, with occasional business support This role is perfect for a

tech-savvy leader

who excels at

customer engagement, sales, and remote IT support.

You'll oversee

daily operations, client interactions, and team performance

, ensuring every customer receives the best experience possible. If you thrive in a

results-driven environment

where you can

lead, support, and drive sales

, this is the role for you! What You’ll Do

As the

first point of contact for inbound calls

, you will set the tone for

an exceptional client experience.

Your ability to

listen, assess, and guide clients

toward the right solutions will directly impact customer satisfaction and company growth. Your Key Responsibilities

✔️

Be the first point of contact

for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues. ✔️

Lead daily huddles (BOD meetings)

to align team priorities and goals. ✔️

Monitor dashboards

for tickets, sales, and phone performance, ensuring service efficiency. ✔️

Engage clients

through calls, chats, and remote support sessions, providing expert assistance. ✔️

Drive sales and client satisfaction

by offering the right IT solutions tailored to their needs. ✔️

Oversee team performance

, ensuring smooth operations across service centers. ✔️

Manage administrative tasks

such as scheduling, ticket coordination, and lead tracking to optimize workflows. This role is perfect for someone who

thrives on problem-solving, client interaction, and leadership

—ensuring every customer receives top-tier support from the very first call. Who We’re Looking For

Industry Experience: ✅

Tech Support & Troubleshooting:

3-5+ years ✅

Customer Service & Sales:

3-5+ years ✅

Leadership & Team Management:

3-5+ years ✅

Client Interaction:

Comfortable handling

20+ inbound calls daily ✅

Remote Work Experience:

Preferred Core Technical & Leadership Skills

Tech Support & Systems Experience Microsoft Teams, Microsoft 365 Repairshopr / Syncro Keeper Password Manager ConnectWise (Manage, Automate, Control, CPQ, BrightGauge) Sales & Customer Success – Creating Delighted Clients

⭐ We want someone who

doesn’t just solve tech problems

but delivers an

outstanding customer experience. Obsessed with Client Satisfaction:

You thrive on earning

5-star CSAT scores. Recognized Excellence:

Clients, peers, and leadership

recognize your impact. Driven to Win:

You consistently

excel in sales & support performance. Leadership & Operations

Run

daily team meetings

and manage ticket workflows. Assist with

scheduling, dispatching, and service coordination. Oversee

team performance metrics

and drive results. Sales & Client Retention Assist service center staff with

client intake, diagnosis, and technology recommendations. Create

estimates for repairs, new computers, and memberships. Encourage

clients to leave reviews & provide feedback

for continuous improvement. Handle

cancellation requests, client retention, and churn reduction. Required Skills & Experience ✔️

Tech-Savvy:

Ability to

troubleshoot software & hardware issues. ✔️

Sales & Customer Service:

Strong ability to

recommend IT solutions & build client trust. ✔️

Time Management:

Ability to

prioritize & multitask

in a fast-paced environment. ✔️

Communication:

Exceptional

phone etiquette & written communication skills. ✔️

CRM & Ticketing:

Comfortable with

help desk software & lead management tools. ✔️

Microsoft 365 & Office Suite Expertise. ✔️

Familiarity with remote support platforms & cloud-based solutions.

Bonus Points – Preferred Skills ✔️

MSP or MSSP Experience (5-7+ years) ✔️

Typing Speed:

60+ WPM preferred ✔️

IT Certifications (CompTIA, Microsoft, Cisco, etc.) ✔️

AS/BS Degree

What You Get – Be Part of Something Bigger At EasyITGuys,

we don’t just offer jobs—we build careers.

When you join our team, you gain

real-world experience, mentorship, and growth opportunities

in a

collaborative, high-energy environment.

Competitive Pay & Compensation Accelerators

–

Performance-based profit sharing

rewards your hard work.

Comprehensive Benefits

–

Medical, Dental, & Vision Insurance

for your well-being.

Future-Focused

–

401K & Retirement Benefits

to build financial security.

Professional Growth

– Continuously level up your

skills, knowledge, and expertise.

Work-Life Balance

–

Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.

Your Voice Matters

– A

small-business culture

where your ideas make an impact. ⚡

High-Energy, Fast-Paced Work

– Join a

team of go-getters who love what they do. Ready to Join the Team? Apply today and become a part of

EasyITGuys!

EasyITGuys

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