Are You Our Next Team Member?
Do you thrive in a
fast-paced, leadership-driven
role? Do you love
technology, problem-solving, and ensuring an exceptional client experience?
If you're passionate about
leading a team, driving sales & customer success, and helping clients with their tech needs,
this role is for you!
About EasyITGuys
Founded in 2009,
EasyITGuys
is a
family-owned IT and cybersecurity company
providing
managed IT services
to businesses and home users across the U.S. Our mission is to deliver
top-tier technology solutions
with a customer-first approach.
Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity
Team:
Residential Support
Position:
Senior Tech Support & Service Coordinator (Leadership Role)
Location:
100% Remote (U.S. only)
Schedule:
Full-Time, Monday – Friday,
8:30 AM – 5:30 PM CST
Clients Served:
Primarily
home users
, with occasional business support
This role is perfect for a
tech-savvy leader
who excels at
customer engagement, sales, and remote IT support.
You'll oversee
daily operations, client interactions, and team performance
, ensuring every customer receives the best experience possible.
If you thrive in a
results-driven environment
where you can
lead, support, and drive sales
, this is the role for you!
What You’ll Do
As the
first point of contact for inbound calls
, you will set the tone for
an exceptional client experience.
Your ability to
listen, assess, and guide clients
toward the right solutions will directly impact customer satisfaction and company growth.
Your Key Responsibilities
✔️
Be the first point of contact
for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues.
✔️
Lead daily huddles (BOD meetings)
to align team priorities and goals.
✔️
Monitor dashboards
for tickets, sales, and phone performance, ensuring service efficiency.
✔️
Engage clients
through calls, chats, and remote support sessions, providing expert assistance.
✔️
Drive sales and client satisfaction
by offering the right IT solutions tailored to their needs.
✔️
Oversee team performance
, ensuring smooth operations across service centers.
✔️
Manage administrative tasks
such as scheduling, ticket coordination, and lead tracking to optimize workflows.
This role is perfect for someone who
thrives on problem-solving, client interaction, and leadership
—ensuring every customer receives top-tier support from the very first call.
Who We’re Looking For
Industry Experience:
✅
Tech Support & Troubleshooting:
3-5+ years
✅
Customer Service & Sales:
3-5+ years
✅
Leadership & Team Management:
3-5+ years
✅
Client Interaction:
Comfortable handling
20+ inbound calls daily
✅
Remote Work Experience:
Preferred
Core Technical & Leadership Skills
Tech Support & Systems Experience
Microsoft Teams, Microsoft 365
Repairshopr / Syncro
Keeper Password Manager
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge)
Sales & Customer Success – Creating Delighted Clients
⭐
We want someone who
doesn’t just solve tech problems
but delivers an
outstanding customer experience.
Obsessed with Client Satisfaction:
You thrive on earning
5-star CSAT scores.
Recognized Excellence:
Clients, peers, and leadership
recognize your impact.
Driven to Win:
You consistently
excel in sales & support performance.
Leadership & Operations
Run
daily team meetings
and manage ticket workflows.
Assist with
scheduling, dispatching, and service coordination.
Oversee
team performance metrics
and drive results.
Sales & Client Retention
Assist service center staff with
client intake, diagnosis, and technology recommendations.
Create
estimates for repairs, new computers, and memberships.
Encourage
clients to leave reviews & provide feedback
for continuous improvement.
Handle
cancellation requests, client retention, and churn reduction.
Required Skills & Experience
✔️
Tech-Savvy:
Ability to
troubleshoot software & hardware issues.
✔️
Sales & Customer Service:
Strong ability to
recommend IT solutions & build client trust.
✔️
Time Management:
Ability to
prioritize & multitask
in a fast-paced environment.
✔️
Communication:
Exceptional
phone etiquette & written communication skills.
✔️
CRM & Ticketing:
Comfortable with
help desk software & lead management tools.
✔️
Microsoft 365 & Office Suite Expertise.
✔️
Familiarity with remote support platforms & cloud-based solutions.
Bonus Points – Preferred Skills
✔️
MSP or MSSP Experience (5-7+ years)
✔️
Typing Speed:
60+ WPM preferred
✔️
IT Certifications (CompTIA, Microsoft, Cisco, etc.)
✔️
AS/BS Degree
What You Get – Be Part of Something Bigger
At EasyITGuys,
we don’t just offer jobs—we build careers.
When you join our team, you gain
real-world experience, mentorship, and growth opportunities
in a
collaborative, high-energy environment.
Competitive Pay & Compensation Accelerators
–
Performance-based profit sharing
rewards your hard work.
Comprehensive Benefits
–
Medical, Dental, & Vision Insurance
for your well-being.
Future-Focused
–
401K & Retirement Benefits
to build financial security.
Professional Growth
– Continuously level up your
skills, knowledge, and expertise.
Work-Life Balance
–
Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters
– A
small-business culture
where your ideas make an impact.
⚡
High-Energy, Fast-Paced Work
– Join a
team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of
EasyITGuys!
