Job Description

Job Description

RemX is hiring motivated, service-oriented

Customer Support Specialists- DIRECT HIRE

. In this role, you’ll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.

Location:

Duluth, GA (Onsite training, then remote) Pay:

$20.91/hour during training Training:

100% onsite 8:00 am- 5 pm Monday-Friday for 9 weeks 2nd shift, 6 months for 3rd shift Available shifts

: REMOTE after training 2nd shift

- 8 hour shift between the hours of 12 pm and 11:30 pm Sunday-Thursday or Monday-Friday

Pay:

$20.91/hr plus 15% shift differential for hours worked after 5 and weekend days ($24.04/hr)

Job Duties: Manage a high volume of inbound calls and written requests Assist clients with booking and modifying travel plans (air, hotel, itineraries) Resolve concerns, cancellations, and schedule changes efficiently Accurately update and maintain reservation records Deliver exceptional customer service while meeting performance goals Qualifications Background in customer service, hospitality, or call center support preferred Strong communication skills across phone and email Ability to thrive in a fast-paced, metric-driven environment Comfortable handling multiple tasks and navigating various systems High attention to detail and organizational ability Proficiency with basic computer programs (Microsoft Office, CRM tools) High school diploma or equivalent required Work Requirements Remote work setup with a dedicated, distraction-free workspace Reliable high-speed internet (satellite or certain wireless providers not supported) Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed This position will require successful completion of a standard background check.

RemX

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