Job Description
Job Description
RemX is hiring motivated, service-oriented
Customer Support Specialists- DIRECT HIRE
. In this role, you’ll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.
Location:
Duluth, GA (Onsite training, then remote)
Pay:
$20.91/hour during training
Training:
100% onsite 8:00 am- 5 pm Monday-Friday for 9 weeks 2nd shift, 6 months for 3rd shift
Available shifts
: REMOTE after training
2nd shift
- 8 hour shift between the hours of 12 pm and 11:30 pm Sunday-Thursday or Monday-Friday
Pay:
$20.91/hr plus 15% shift differential for hours worked after 5 and weekend days ($24.04/hr)
Job Duties:
Manage a high volume of inbound calls and written requests
Assist clients with booking and modifying travel plans (air, hotel, itineraries)
Resolve concerns, cancellations, and schedule changes efficiently
Accurately update and maintain reservation records
Deliver exceptional customer service while meeting performance goals
Qualifications
Background in customer service, hospitality, or call center support preferred
Strong communication skills across phone and email
Ability to thrive in a fast-paced, metric-driven environment
Comfortable handling multiple tasks and navigating various systems
High attention to detail and organizational ability
Proficiency with basic computer programs (Microsoft Office, CRM tools)
High school diploma or equivalent required
Work Requirements
Remote work setup with a dedicated, distraction-free workspace
Reliable high-speed internet (satellite or certain wireless providers not supported)
Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed
This position will require successful completion of a standard background check.
