Job ID: 99026954736Posted: 2026-09-13Location: Basking Ridge, New Jersey, United StatesSalary: $112,700 - $193,200/yearJob Area: TechnologyCompany: UnitedHealth GroupOptum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.We are seeking an experienced Senior Manager to lead enterprise Site Reliability Engineering (SRE), DevOps, IT Service Management (ITSM), and Operational Excellence initiatives across Optum bank. This leader will be responsible for improving service reliability, operational resiliency, deployment automation, observability, incident management, and production readiness for critical banking platforms. The ideal candidate combines strong technical expertise with operational leadership experience, driving engineering excellence, automation, reliability, and continuous improvement while ensuring technology services meet business, customer, regulatory, and operational expectations. This role will also help identify and implement emerging automation and AI-enabled operational capabilities that improve service health, reduce operational toil, and accelerate engineering productivity.Primary Responsibilities:Leadership & Engineering Management Lead and develop multidisciplinary teams responsible for Site Reliability Engineering, DevOps, Platform Engineering, ITSM, and Operational ExcellenceEstablish and execute enterprise reliability, availability, resiliency, and operational maturity strategiesDrive engineering excellence through automation, observability, operational readiness, and continuous improvement practicesPartner with Technology, Operations, Security, Infrastructure, Risk, and Business leaders to improve service reliability and customer experienceBuild and mentor high-performing teams while fostering accountability, innovation, operational ownership, and learningManage staffing, capacity planning, talent development, succession planning, and organizational growthEstablish operational metrics, governance standards, and service review processes to improve service performance and risk managementSRE, DevOps & Platform EngineeringLead enterprise SRE practices including SLI/SLO adoption, error-budget management, reliability engineering, and operational maturity assessmentsDrive DevOps transformation initiatives, emphasizing automation, deployment standardization, CI/CD pipelines, Infrastructure-as-Code, and GitOps practicesEstablish production readiness standards and operational acceptance criteria for new technology deploymentsImprove platform resiliency through capacity planning, disaster recovery, fault tolerance, and resilience testingDrive reduction of operational toil through automation and self-healing capabilitiesPartner with application and infrastructure teams to improve system scalability, availability, and performanceLead initiatives to improve deployment frequency, reduce change failure rates, and accelerate service recovery timesITSM & Operational ExcellenceEstablish and mature Incident, Problem, Change, Release, and Service Request Management processesLead major incident management programs and executive communications during critical service disruptionsDrive root-cause analysis and problem-management practices to eliminate recurring incidentsImprove operational scorecards, service health reviews, and reliability reporting for executive stakeholdersEnsure compliance with regulatory, audit, risk, and operational governance requirementsPartner with Technology and Business leaders to improve service quality and customer outcomes through data-driven operational improvementsChampion a culture of operational excellence and continuous service improvementIntelligent Automation & AI-Enabled OperationsIdentify opportunities to leverage AI and automation to improve operational effectiveness and engineering productivityLead implementation and evaluation of solutions involving: AIOps, Intelligent alert correlation, Automated incident triage , Root cause analysis assistance, Knowledge management copilots, Agentic operational workflows etc.Partner with enterprise AI teams to evaluate emerging technologies that improve reliability and operational efficiencyDrive responsible adoption of AI-enabled engineering and operational practicesSupport proof-of-concept initiatives that demonstrate measurable reductions in operational effort and incident resolution timesCross-Functional LeadershipCollaborate with Engineering, Infrastructure, Security, Architecture, Risk, Compliance, and Operations teams to prioritize reliability and operational improvementsServe as a trusted advisor on reliability engineering, operational excellence, and automation strategiesDrive alignment between technology and business stakeholders to improve service quality and operational outcomesInfluence technology investment decisions that improve platform stability, resiliency, and operational efficiencyYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: Bachelor's degree in Computer Science, Engineering, Information Technology, or related field10+ years of experience in Software Engineering, Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or Technology Operations5+ years of experience leading engineering or operational teamsProven experience supporting large-scale, business-critical production environmentsExperience with:SRE principles and practicesDevOps and CI/CDITSM processesCloud platforms (Azure, AWS)On-prem environmentsInfrastructure-as-CodeContainer platforms (Kubernetes, OpenShift)Observability and monitoring platformsExperience with: Incident ManagementProblem ManagementChange ManagementDisaster RecoveryBusiness ContinuityService Reliability ProgramsExperience leading operational transformations and continuous-improvement initiativesPreferred Qualifications:Experience in banking, financial services, healthcare, or other highly regulated industriesExperience implementing enterprise observability solutions such as Datadog, Splunk, Grafana, Prometheus, or OpenTelemetryExperience with cloud-native architectures and platform engineering practicesExperience deploying AIOps, ChatOps, or intelligent automation solutionsFamiliarity with:Agentic AI workflowsLLM-powered operational toolingKnowledge management platformsAI-enabled incident management solutionsExperience establishing SLO frameworks and reliability governance programsLeadership CompetenciesStrategic thinker with solid operational and technology acumenProven ability to build, lead, and inspire high-performing engineering and operational teamsSolid understanding of service reliability, operational risk, resiliency, and governanceExceptional stakeholder management and executive communication skillsData-driven decision maker with a focus on measurable outcomesSolid execution and delivery leadership in complex enterprise environmentsCollaborative leader focused on continuous improvement, operational excellence, and customer outcomes*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
