Job ID: 97576077680Posted: 2026-09-12Location: Basking Ridge, New Jersey, United StatesSalary: $112,700 - $193,200/yearJob Area: TechnologyCompany: UnitedHealth GroupOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.Primary Responsibilities:These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience. Lead production support activities for critical customer-facing applications and services.Coordinate application release activities, deployment planning, implementation execution, and post-release validation.Manage change requests throughout the approval and implementation lifecycle.Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communicationsDrive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented.Present incident reviews and service improvement recommendations to leadership teams.Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments.Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings.Coordinate monthly security scanning and remediation activities with QA and partner teams.Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives.Maintain CMDB and Configuration Item (CI) documentation and operational records.Manage operational forecasts, capacity planning, and health service reporting.Collaborate with third-party vendors and external partners to resolve service requests and production issues.Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation.Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies.Coordinate onboarding of Kafka topics, event streams, and related data integrations.Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience8+ years of experience in object-oriented programming language JAVA5+ years' experience as a lead production support for critical customer-facing applications and services.3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications3+ years of experience with any one public cloud platform like AWS or Azure or GCP2+ years of experience with container technologies like Docker and Kubernetes1+ years of experience with automation and scripting tools such as Python and BashPreferred Qualifications:Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and managementExperience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issuesExperience with public cloud platforms, hybrid cloud environments, and migration strategiesExperience with REST API design, micro services, and event driven architectureExperience with configuration and deployment management tools such as Ansible, TerraformExperience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systemsExperience in monitoring and alerting tools such as Datadog, Prometheus, and GrafanaExperience with incident response and post-mortem analysisDemonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will rangefrom $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN
