About Us:
At Improvwe are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy Processand People. Our goal is to deliver solutions that truly meet our clients needsnot just the latest trend. By partnering with the best in the industry we broaden our capabilities and consistently achieveourclientsbusinessoutcomes.
Improv empowers our team with a culture of innovation trust and open communication ensuring our people bring their best every work impacts millions of lives around the globe. We dont take this lightly. Its a big job - and we are all-in . Were always looking for great teammates who share our passion for doing meaningful work that makes a real difference.
We are seeking for unique and experienced
Change Management Consultant
to join our team.
The Change Management Consultant leads the people side of change for client implementations. This role designs and facilitates a structured series of executive and leadership workshops across all three phases (Prepare Approach Manage Change Sustain Outcomes) coaches sponsors and people leaders and owns the change deliverables that drive adoption from initial change definition through lessons learned and close-out.
What You Will Do:
Phase 1: Prepare Approach
Facilitate executive workshops to align leadership on the change and Prosci methodology
Conduct organizational readiness assessments and document people-side risks with mitigation strategies and escalation protocols
Develop a tailored change management strategy Sponsor Roadmap and ADKAR Blueprints per impacted group
Phase 2: Manage Change
Lead development of the integrated master change management plan (communications sponsor coaching training and resistance management) aligned to project milestones
Coach sponsors on sponsorship and facilitate people leader coaching sessions
Deploy ADKAR pulse surveys build heat maps run barrier point analysis and adjust tactics with corrective action plans
Phase 3: Sustain Outcomes
Analyze post go-live ADKAR assessments adoption data and performance metrics; design reinforcement mechanisms and recognition plans
Build and execute sustainability and transition plans handing ownership to BAU owners
Facilitate lessons learned retrospectives and deliver change maturity recommendations to executive sponsors
Ongoing / Cross-Phase
Prepare and distribute pre-work pre-reading and follow-up deliverables for every workshop
Maintain a standing change management meeting cadence and include risk and adoption status in ongoing reporting
Partner closely with project managers training leads sponsors and client stakeholders to keep change activities aligned with the project timeline
Adapt workshop formats and approach to fit client availability and organizational culture without compromising the timeline or quality
Core Competencies:
Facilitation & Influence:
Leads productive sessions with executives and builds alignment across competing priorities
Coaching:
Equips sponsors and people leaders to own their role in change
Analytical Thinking:
Turns readiness risk and adoption data into clear corrective actions
Planning & Organization:
Manages multiple integrated plans owners and deadlines across concurrent clients
Client Partnership:
Builds trust communicates directly and keeps stakeholders informed
Your knowledge skills and abilities:
3 years of organizational change management experience supporting HCM/workforce management technology implementations ideally in a consulting or client-facing role
Proven experience facilitating executive and leadership workshops (1-2 hour sessions) with senior stakeholders
Working knowledge of the Prosci ADKAR Model sponsor coaching stakeholder analysis and resistance management
Experience building change strategies communications plans training needs analyses and risk registers
Strong written and verbal communication presentation and facilitation skills
Comfortable working with survey data heat maps and adoption metrics to drive decisions
Applicants must have authorization to work in USA without current or future visa sponsorship
What would make you an outstanding candidate:
Prosci Certified Change Practitioner (or ability to obtain certification within 90 days of hire)
Background in healthcare public sector or multi-site/multi-business-unit organizations
Experience with project management practices and tools (ClickUp Microsoft Teams etc.)
Bachelors degree in Organizational Development Business HR Communications or related field
Why join the Improv team
People-First Culture:
Improv emphasizes a culture built on innovation trust and open communication. They prioritize taking care of their internal team so that employees can bring their best selves to work every day
Meaningful Global Impact:
The work done at Improv transforms workforce management (WFM) and human capital management (HCM) solutions directly impacting millions of lives around the globe
Long-Term Relationships:
Rather than acting as a typical transactional consulting firm they focus on becoming trusted long-term business partners to build authentic relationships and create Clients for Life.
Comprehensive Employee Support:
They offer a supportive environment that champions remote work continuous professional learning empowered leadership and a holistic focus on caring for the whole you so everyone can reach their full potential
Experienced Peers:
New hires join a deeply knowledgeable team of experts and leaders who have decades of industry experience and have truly walked in their clients shoes
We Currently Offer The Following Benefits:
Access to medical dental and vision insurance through Cigna with the majority of the employee cost covered by the employer
Employer funding to HSA accounts and FSA access
Access to a 401(k) through Vanguard with a guaranteed employer contribution
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
Ten (10) holidays with flexibility based on what is important for you and those you love
Family-friendly benefits extended parental leave for when you need to spend critical time with new family members employer-paid short-term and long-term disability employer-paid life insurance and access to additional life insurance hospital coverage accidental coverage discounted mental health support and more
Support on individual development through certifications continued learning conferences and more
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age race creed color religion gender national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law. Improv is an Equal Opportunity Employer.
Required Experience:
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