Pay Plan Title:
Manager, Provider Services
Working Title:
Manager, Provider Services
Office Location:
Remote within North Carolina.
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Trillium believes that empowering others begins with supporting our team. Competitive benefits and work-from-home options for most positions
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
Trillium Health Resources has a career opening for a Manager, Provider Services to join our team! The Manager, Provider Services manages the provider services function and provider support operations, team performance, and service delivery activities. The role operates under the guidance of Senior Manager, manages provider relations strategies, analyzes operational performance, and implements improvement initiatives to support provider satisfaction, compliance, and consistent, high-quality service delivery.
Manage provider service operations and team performance.
Monitor provider support activities and service delivery outcomes.
Monitor operational performance and works to enforce improvement initiatives.
Develop and maintain provider service policies, procedures, and workflows.
flexible work schedules available for some positions with management approval.
~ Work-from-home options available for most positions
~ Health Insurance with no premium for employee coverage
~ Flexible Spending Accounts
~24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
~ NC Local Government Retirement Pension (defined-benefit plan)
~401k with 5% employer match and immediate vesting
~ Public Service Loan Forgiveness (PSLF) qualifying employer
~ Quarterly stipend for remote work supplies
Associate's degree and three (3) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; Bachelor's degree and one (1) year of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; Must be able to travel within catchment as required.
Bachelor’s or Master’s degree
Meet the requirements of a Qualified Professional
Two (2) or more years’ experience working in Call Center, Behavioral Health or Physical Health Network settings.
Deadline for Application:
To be considered, submit your application and resume through our ADP Career Center. Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
You’ll be notified by HR regarding your application status as appropriate. Join our Talent Community through ADP to stay informed about future opportunities.
