Intuit TurboTax Customer Support Representative - Remote

Working Solutions • Contractor • Remote (Alexis, NC, US) • max $20 / hour • 2h ago

Responsibilities

No tax experience required! Support TurboTax customers by guiding them through the software, answering account questions, and helping them find prior returns. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. If you love working from home and enjoy real human connection, this role might be perfect for you!

This is a temporary role and a great way to boost your resume while earning extra income.
No experience is required; educational courses will be provided.
You will also get priority consideration for your next contract at Working Solutions when you join and work through Tax Day!

Work from Home: Ditch the commute and enjoy the comfort of home.

Flexible Hours: Set your own schedule and work when it's convenient for you. This program is open 7 days a week.

Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.

Supportive Environment: We’re here to help every step of the way!

APPLICATION PROCESS:

Create Profile (filling out the apply fields at the bottom of this page)
Complete Assessments (multiple-choice and video)
Pass PC Scan (must be on a computer, not mobile device)
For more details, check out our Application Guide

Earnings Potential

Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives.
Contractors on this program who meet or exceed key metrics earn, on average, the equivalent of $20/hour plus an additional $3-$10/hour during peak week (April 6th-15th).

Skills Needed

Sincere desire to assist the customer
Tech savvy and avid computer user
Ability to multi-task and navigate multiple systems
Communicate with a friendly tone and professional demeanor

Schedule

This seasonal contract runs through April 15th, 2027 (Tax Day)
Flexible schedule opportunities - you choose your hours!
- Program is open Monday-Sunday, 7am to 11pm CST

Work Environment Requirements

Quiet, uninterrupted space
Organized desk area
Professional appearance (when on camera)

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples' Boot Camp utility.
A webcam (built-in or external is accepeted)