Manager – Automation, AI & Insights

HR Operations is evolving rapidly—and this role helps lead that evolution.

The Manager – Automation, AI & Insights is a hands‑on HR operations leader responsible for enabling automation, AI‑supported services, analytics, and data governance that simplify work, improve service delivery, and support confident, data‑driven decisions at scale. This role balances strategy and execution, ensuring solutions are reliable, scalable, and grounded in how HR work actually gets done.

As part of the HR Operations leadership team, this manager is deeply embedded in service delivery. They lead teams responsible for hands‑on operational enablement, shape strategy based on real operational demand, and partner across HR, vendors, and the enterprise to ensure solutions are aligned, adopted, and effective.

Key Responsibilities

* Operational Enablement & Service Delivery * Lead teams that design, build, and sustain automation, AI‑enabled services, analytics, and insights that support HR operations and service delivery. * Stay closely connected to day‑to‑day HR workflows to ensure solutions reduce complexity, increase capacity, and improve experience for caregivers and leaders. * Automation, AI & Technology Application * Drive thoughtful application of practical technologies—such as Power Automate, Power BI, Copilot, and agent‑based solutions—to improve scale, consistency, and efficiency. * Identify opportunities to streamline, standardize, and modernize HR processes through automation, centralization, and vendor solutions. * Data, Analytics & Insights * Enable data governance, reporting, and analytics that support operational decision‑making and performance management. * Use insights to inform prioritization, measure outcomes, and continuously improve service delivery and vendor performance. * Leadership & Partnership * Lead and develop high‑performing teams responsible for operational execution. * Partner with HR leaders, COEs, Field HR, IT, and vendors to ensure solutions align to business needs and are effectively implemented and adopted. * Collaborate across Operations and Service Delivery to improve end‑to‑end experiences and outcomes. * Continuous Improvement * Drive ongoing improvement by identifying opportunities to simplify work, reduce manual effort, and improve service quality. * Support initiatives that focus on key “moments that matter” across the caregiver lifecycle.

What Success Looks Like

Success in this role comes from proven experience leading HR operations or service delivery teams, paired with the ability to build strategy and enable the practical use of technology. This leader is forward‑thinking but grounded—using automation, AI, and data in service of real operational outcomes, not technology for its own sake.

This position offers predominantly remote work to candidates residing within 65 miles of the following locations:

* Seattle, WA * Renton, WA * Spokane, WA * Portland, OR * Irvine, CA

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Human Resources and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

* Bachelor's Degree in Business, Healthcare Administration, or related field or 4 additional years of related experience solving complex challenges. * 4 years progressive leadership experience. * 6 years HR related experience.

Preferred Qualifications:

* Demonstrated track record of creating/implementing large scale programs, working with internal and external partners, setting performance criteria, guidelines and SLAs.

Salary Range by Location:

California: All Southern California - Except Bakersfield: Min: $58.79, Max: $92.82

Oregon: Portland Service Area: Min: $56.40, Max: $89.04

Washington: Western : Min: $58.79, Max: $92.82

Washington: Eastern: Min: $50.19, Max: $79.23

Why Join Providence?

Our best-in-class benefits [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprovidence.jobs%2Fbenefits%2F&data=05%7C01%7Cethelleah.torres1%40providence.org%7C6da11282629946c936bc08dbf64b1e78%7C2e3190869a2646a3865f615bed576786%7C0%7C0%7C638374574718197112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0%2BZU%3D&reserved=0] are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission [https://providence.jobs/mission/] of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position.

The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [https://providence.jobs/benefits/].

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf].

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer [https://www.providenceiscalling.jobs/eeo/]. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity [https://providence.jobs/diversity/] makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

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