Job Description

Job Description

Company Overview:

Join our team at Dacus Towing and Recovery, where we pride ourselves on delivering top-tier roadside assistance and towing services. We are seeking a motivated and customer-focused individual to manage overnight and weekend calls remotely, ensuring our customers receive professional service. This position is primarily remote but does require in-person, in-office training and meetings.

Mission To convert incoming calls and dispatch appropriate tow and recovery resources.

Outcomes Answer 100% of inbound calls Capture 100% of relevant information for each call Deliver accurate quotes on 100% of calls Dispatch tow and recovery resources within 5 minutes for 95% of calls Competencies Adapt and overcome – Hardworking, adaptable, innovative, and flexible. Can-do mindset focused on overcoming challenges. Attention to detail

– Does not let important details slip through the cracks or derail a project. Be real, be brave – Has the courage to say the hard things and remain true, honest, and loyal to one another. Calm under pressure

– Maintains stable performance when under heavy pressure or stress. Coachable

– Often solicits feedback and reacts calmly to criticism or negative feedback. Efficiency

– Able to produce significant output with minimal wasted effort. Excellence or nothing

– Committed to quality. Does the job right without cutting corners. Follow-through on commitment

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– Lives up to verbal and written agreements, regardless of personal cost. Heart in everything

– Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers. Hungry and humble

– Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate. Intelligence

– Learns quickly. Demonstrates ability to quickly and proficiently understand absorb new information. Listening skills

– Lets others speak and seeks to understand their viewpoints. Sense of urgency

– Respond quickly to customer and business needs. Teamwork

– Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Work ethic

– Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. Requirements: Age Requirement:

Must be at least 18 years old. Remote Work Setup:

Must have a reliable internet connection, and a suitable workspace free from distractions. Ability to download, install, and use essential dispatching and payment processing apps on personal devices (PC and/or smartphone). Availability:

Must be willing to work on-call shifts several nights per week and 1-2 weekends per month, including rotating holidays. Communication Skills:

Strong verbal communication skills and the ability to remain calm and composed during emergency situations. Attention to Detail:

High level of accuracy in data entry and dispatching to ensure correct information is relayed to drivers and customers. Location:

Position is primarily remote; however, applicant must be able to attend in-person, in-office training and meetings at our McPherson, KS office.

Benefits: Retirement Plan:

Access to a 401k plan with up to a 4% company match, helping you plan for your future. Work Environment:

Flexible, part-time on-call position allowing for a work-life balance that fits your schedule

. Hours: Part-time On-Call:

The position requires availability for overnight and weekend shifts.

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Remote On-Call Tow Dispatcher