Job Description
Job Description
Member Support Representative | Hybrid
MetLife Legal Plans | SkySource Solutions
Henderson, NV
$19.00/hour
Expected Start Date: Monday, October 12, 2026
Hybrid Opportunity After Successful Onsite Training & Ramp-Up
Monday–Friday | 40 Hours/Week | No Weekends
About the Opportunity
SkySource Solutions
is the exclusive hiring partner for
MetLife Legal Plans
, a leading provider of consumer legal services in the United States.
MetLife Legal Plans serves
5+ million members
and
200+ Fortune 500 companies
, providing individuals and families with affordable access to a nationwide network of
18,000+ attorneys
. Services range from estate planning and real estate matters to other everyday legal needs.
Position Details
Pay:
$19.00/hour
Contract Length:
6–12 months
Conversion:
Potential opportunity for permanent employment, but conversion is not guaranteed
Schedule:
Monday–Friday, 40 hours per week
Work Environment:
Onsite initially, with the opportunity to transition to hybrid based on performance
Training & Ramp-Up
Candidates must be able to work fully onsite during the training and evaluation period:
First 3.5 weeks:
Onsite training from
8:30 AM–5:00 PM
Following 4 weeks:
Fully onsite for continued training and performance evaluation
After successful completion, employees may become eligible for the
hybrid schedule
Post-Training Shift Options
Shifts are assigned based on seniority and business needs:
7:55 AM–4:25 PM
8:30 AM–5:00 PM
9:00 AM–5:30 PM
9:30 AM–6:00 PM
10:00 AM–6:30 PM
10:30 AM–7:00 PM
11:35 AM–8:05 PM
Hybrid Schedule
Once approved for hybrid work based on performance:
2 days onsite per week
, typically Tuesday and Wednesday, although days may vary
3 days working from home
What You'll Be Doing
As a
Member Support Representative
, you will serve as an important point of contact for members seeking assistance with their legal plan benefits. Responsibilities include:
Handle high-volume
inbound calls, chats, and emails
Assist members with
legal plan usage, coverage, and eligibility
Provide attorney referrals and help coordinate consultations
Support members with digital estate planning tools and website navigation
Process enrollments, cancellations, account changes, and updates
Accurately document member interactions within CRM and ticketing systems
Follow up on member inquiries within established
24–48-hour timeframes
Work collaboratively with internal departments to research and resolve member concerns
Communicate professionally and empathetically with members who may be dealing with stressful or sensitive situations
What We're Looking For
Successful candidates will ideally have:
2–5+ years of customer service experience
Experience working in a
high-volume call or customer support environment
Strong emotional resilience and
de-escalation skills
Excellent verbal and written communication
Strong critical-thinking and problem-solving abilities
Sound judgment and adaptability
Ability to remain calm and professional during challenging conversations
Strong multitasking skills with the ability to navigate multiple systems simultaneously
Excellent attention to detail and documentation skills
Technical Skills
Experience with
CRM/ticketing systems
, with Zendesk preferred
Familiarity with
Cisco or similar contact center platforms
Proficiency with
Microsoft Teams and Outlook
Strong general computer and Windows navigation skills
Education
Bachelor's degree preferred
Associate degree or some college combined with
5+ years of relevant experience
may be accepted
Highly Preferred
Bilingual Spanish/English
Previous experience in: Call centers, Legal services, Healthcare, Hospitality, Customer/member support environments
Work-From-Home Requirements
Dedicated, quiet workspace
Reliable internet connection of at least
150 Mbps
Ability to properly set up and maintain company-provided equipment, including laptop, monitor, headset, and keyboard
Continued compliance with performance and technical requirements
Please note:
Failure to meet performance or technical requirements may result in the loss of work-from-home privileges.
Pre-Employment Assessments
Candidates will be required to complete:
Call Center Data Entry Assessment (Audio)
Call Center Listening Skills Assessment (Audio)
Basic Computer Literacy Assessment (Windows 10)
\nCompany Description
SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.
Apply today and experience the SkySource difference!
Company Description
SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!
