Who We Are:
HSI Financial Services
provides comprehensive revenue cycle management solutions designed to deliver measurable results. We are committed to offering exceptional service and maximizing financial outcomes for our clients. Beyond account resolution, we focus on helping patients understand and manage their financial responsibilities with professionalism, empathy, and integrity.
Drive Revenue. Resolve Claims. Make an Impact.
Overview:
We are seeking a detail-oriented and results-driven
Medical Insurance Follow-Up Representative
who excels in a fast-paced environment and recognizes the importance of timely claim resolution.
In this role, you will go beyond routine follow-up, leveraging critical thinking and strategic account management to resolve complex reimbursement issues and drive measurable outcomes. This is an opportunity for someone who enjoys problem-solving, takes ownership of their work, and is motivated by delivering results.
Insurance follow-up is more than making calls, it's about navigating payer systems, overcoming reimbursement challenges, and playing a key role in accelerating cash flow for healthcare providers. If you are looking for a position where your expertise directly impacts organizational success, this role offers both challenge and opportunity.
Why You'll Love Working With Us:
Structured Work Environment - Clear processes and expectations that set you up for success
Performance-Driven Culture - Your contributions are recognized and measured
Collaborative Team Atmosphere - Work alongside supportive, goal-oriented professionals
Professional Growth - Expand your expertise within the healthcare revenue cycle and collections field
Generous Benefits:
Medical Insurance - Eligible starting the first day of the month following 30 days of employment
Dental and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Wellness Program
401(k) Retirement Plan with employer match of up to 6%
Life and Disability Insurance
Annual Merit Increase Opportunities
Supplemental Health Coverage, including Accident, Critical Illness, and Hospital Indemnity Insurance
Legal Services Plan
Paid Time Off:
Employees are eligible to accrue up to 128 hours of paid time off (PTO) during their first calendar year of employment.
10 paid holidays
What You Will Do:
As a member of our Account Recoveries (Virtual Business Office) team, you will:
Manage a daily workload of assigned insurance accounts
Contact commercial payers, manage care plans, Medicare, and Medicaid to verify claim status
Analyze accounts to identify root causes of delays or denials
Take appropriate corrective actions to resolve issues and accelerate payment
Prepare and send written correspondence to support claim resolution as needed
Maintain accurate and thorough documentation of all account activity
Contribute to departmental collection goals through effective insurance recovery efforts
Based on business needs, additional billing responsibilities may be incorporated into this role.
Work location:
Smyrna, GA (Atlanta area)
This position requires completion of a 30-day onsite training period before transitioning to a hybrid work schedule. Please note that periodic in-office attendance will be required throughout the year.
Work Hours/Schedule:
Full-time (40 hours per week)
Monday - Friday, 8:00 AM to 5:00 PM
Must be able to work flexible hours and occasional Saturdays.
Apply today and make a meaningful impact while growing your career!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or genetic information. We maintain a drug-free workplace.
Keyword: Collections, customer service, call center, medical insurance, Collector, Healthcare, Appeals, Research, Denials, Insurance Follow up
Required Experience:
Minimum Qualifications:
High school diploma
Demonstrated experience in medical collections, insurance follow-up, or healthcare revenue cycle operations
Working knowledge of third-party payers, managed care, Medicare, and Medicaid
Familiarity with HIPAA regulations and compliance standards
Proficiency with computer applications and dialer systems
Experience with medical billing processes
Ability to independently research and resolve complex claim issues
Proven ability to manage a high-volume workload in a structured, deadline-driven environment
Who Succeeds In this Role:
Highly detail-oriented with a strong focus on process and accuracy
Goal-driven, with motivation tied to measurable performance outcomes
Comfortable working in a hybrid call center environment
Adaptable to changes in payer policies and workflows
Strong communication skills, both verbal and written
Dependable, with a track record of consistent attendance and reliability
You bring a professional approach to every interaction, with the confidence to advocate effectively for timely and accurate payment resolution.
From: Phoenix Workforce Solutions, LLC
